The Memo | Frequently asked questions

Can I attach images/files to a mem?

You can attach images to a mem by dragging and dropping the image, typing/image, or adding links to Dropbox/G Drive documents. As of v0.22, you can also now attach any type of file (up to 8mb upload limit for free plans).

Can I customize keyboard shortcuts?

Keyboard shortcut customizability is not available at the moment, but it's on our radar. If you have any specific shortcut requests, please reach out by creating a mem and tagging us @Mem Support.

Can I use Mem with a non-Google/G Suite account?

At the moment, we use Google Authentication, so only those with Google or G Suite accounts are able to sign into Mem. However, we definitely plan to build non-Google authentication in the future!

Do you have keyboard shortcuts for formatting?

Yes, we support markdown style formatting, which means that you can style your text with a few keyboard shortcuts, in addition to using the style dropdown that appears when you highlight text. Available shortcuts can be viewed in the app by clicking the ? icon in the bottom right of your desktop/web app. For more information on markdown, here is a link to a basic markdown style guide.

How can I migrate my data to a different Mem account?

Unfortunately, the only way to transition data between accounts in Mem is to manually add the other account to important mems (using the @ mention feature). Building a more efficient method is in our backlog.

How do I clear my local cache?

On Windows: To clear your local cache, the steps are: 1. Press Control+Shift+I to pull up Inspector 2. Go to Application tab at the top

How do I invite someone to Mem?

Invite your friends to Mem with the invite button in the top right corner of the app. Just type in their email address to send them an invitation to Mem and help them bypass the waitlist. The more, the merrier — you'll have 5 invites to start!

How do I request features?

We love hearing your feedback on what to prioritize and build! If there's a feature that you'd like to see, please contact us here. We welcome both new ideas and upvotes for requests so that we can tally them up and make sure we're focusing on the right stuff!

How do I share a mem with someone?

Sharing a mem is as easy as @ mentioning another user anywhere in the mem you'd like to share. Even a teammate isn't on Mem, you can @ mention any person to send an email invitation to collaborate. Multiple people can edit the same mem, at the same time, without interrupting what others are typing.

How is my data stored? How private is my data?

We take your privacy seriously here at Mem. Your data is encrypted at rest with AES-256 and in transit with TLS, but it is not e2e encrypted. This is because our core focus —our raison d’être — is to provide you with intelligence on top of your Mem, and while there are ongoing research efforts towards enabling machine learning/NLP on encrypted data, these techniques have yet to reach the level of feasibility required for commercial applications. To be able to leverage new advances in NLP into practical applications that will power your life and work, a database admin can technically access your information. However, this would be solely for the purposes of debugging an issue and/or feature development.We do not sell your data nor do we mine it to serve ads (and we never will).

I found a bug! What should I do?

Contact us here, or if the bug has been reported to us already, upvote the bug on our roadmap here.

I'm noticing some performance issues... how should I report it?

We care about performance and we hope to troubleshoot these issues as much as we can. We're aware of some lag issues around mems that are bigger, along with some CPU spike issues that we've recently worked on.

Is there dark mode?

Not at the moment! We're currently prioritizing improvements that aren't primarily aesthetic changes, so dark mode likely won't be available for a while. That being said, mobile is launching with dark mode first.

What are Flows?

Flows help you automate your workflows — so you can create mems faster, spend less time organizing, and free up your mindspace for things that matter. Currently, you can make use of three Flows: Templates, Daily Mems, and Texts. With Templates, you can create and quickly re-use snippets of mems wherever you are. With your Daily Mem, you can customize a mem that'll be automatically created for you each day. And with Texts, you can use SMS, Whatsapp, or Telegram to text Mem so that whatever you text will flow into both your Timeline and Inbox, perfect for taking notes on-the-go.

What are Linked Mems?

Linked Mems are links to existing mems. Linked Mems are bi-directional connections that help you create traversable webs of knowledge. To use Linked Mems, simply type the + sign followed by the title of the mem you want to reference. If a mem has been linked multiple times, you'll see that Mem pulls up related information in the sidebar.

What are Topic Tags?

Say goodbye to folders — Topic Tags are a flexible way to add a lightweight level of organization to your mems. Topic Tags denote a collection of mems, and you can use Topic Tags by typing the # symbol followed by the name of the topic. If you tag multiple mems with the same Topic Tag, they'll be grouped together, and you'll see that Mem pulls up related information about the topic in the sidebar.

What browsers are supported with Mem It?

As of now, Mem It using Spotlight works with Chrome, Safari, and Brave. Adding support for more browsers is in our backlog!

What is Mem?

Mem is the fastest way to capture, connect, and share information. It's as simple as Apple Notes and powered by a collaborative graph database. It features lightning fast capture, always-on search, and seamless collaboration—all in one place.

What is a mem?

A mem is a container of information (i.e. a note), from a nascent thought to a fully-fledged document.

What is the Mem Slack Community? How do I join?

Our Mem Community on Slack is a space for Mem(bers) to share tips and tricks, get support, submit feature requests, and chat about everything Mem. It's also where we announce upcoming events like our Meminars, opportunities to participate in feedback sessions for exciting unreleased features, and share news about product updates. We invite you to join hundreds of others here — see you on Slack!

What is the pricing for Mem?

Right now, Mem is free to use both for personal and collaborative usage. At some point, we may roll out subscription-based pricing for existing and/or new features. In that case, we’d provide at least a month’s notice as well as data export options.

What's the best way to organize mems?

You can organize mems with Linked Mems and with Topic Tags. In a nutshell, we recommend using Linked Mems for nouns/entities, where there should be a single, canonical mem to represent it. In practice, this is often a single person, project, company, recipe, etc. We recommend using Topic Tags to label a mem as part of a category. In practice, these feel like “type annotations” within mems: #meetings, #people, #companies, #recipes, etc.

What's the difference between Timeline and Inbox?

Your Timeline is the home surface of Mem, where you can browse mems you've created, edited, or viewed in chronological order — all your mems live in your Timeline, by default. Your Inbox is a space to curate and manage your personal workflow — you must deliberately add mems to your Inbox — as well as a surface for collaboration (mems shared with you will appear in your inbox, for example). In practice, Inbox can be used as a collaborate surface, as a space to keep important mems, or as a space to keep a list of mems that "still need attention."

Why does Mem ask for screensharing permissions?

When you download the desktop app, we ask for screensharing permissions to enable Mem Spotlight. Mem does not actually capture your screen at any time, and only uses the screensharing permission in order to capture the current context that you're looking at so the Mem It feature can work. Rest assured, screenshare data is not collected at any other time.

Frequently asked questions