The Memo | Frequently asked questions

Can I attach images/files to a mem?

You can attach images to a mem by dragging and dropping the image, typing/image, or adding links to Dropbox/G Drive documents. As of v0.22, you can also now attach any type of file (up to 8mb upload limit for free plans).

Do you have keyboard shortcuts for formatting?

Yes, we support markdown style formatting, which means that you can style your text with a few keyboard shortcuts, in addition to using the style dropdown that appears when you highlight text. Available shortcuts can be viewed in the app by clicking the ? icon in the bottom right of your desktop/web app. For more information on markdown, here is a link to a basic markdown style guide.

How do I clear my local cache?

On Windows: To clear your local cache, the steps are: 1. Press Control+Shift+I to pull up Inspector 2. Go to Application tab at the top

How do I share a mem with someone?

Sharing a mem is as easy as @ mentioning another user anywhere in the mem you'd like to share. Even a teammate isn't on Mem, you can @ mention any person to send an email invitation to collaborate. Multiple people can edit the same mem, at the same time, without interrupting what others are typing.

How is my data stored? How private is my data?

We take your privacy seriously here at Mem. Your data is encrypted at rest with AES-256 and in transit with TLS, but it is not e2e encrypted. This is because our core focus —our raison d’être — is to provide you with intelligence on top of your Mem, and while there are ongoing research efforts towards enabling machine learning/NLP on encrypted data, these techniques have yet to reach the level of feasibility required for commercial applications. To be able to leverage new advances in NLP into practical applications that will power your life and work, a database admin can technically access your information. However, this would be solely for the purposes of debugging an issue and/or feature development.We do not sell your data nor do we mine it to serve ads (and we never will).

Is there dark mode?

Not at the moment! We're currently prioritizing improvements that aren't primarily aesthetic changes, so dark mode likely won't be available for a while. That being said, mobile is launching with dark mode first.

What are Collections?

Say goodbye to folders — Collections are a flexible way to add a lightweight level of organization to your mems.

What are Linked Mems?

Linked Mems are links to existing mems. Linked Mems are bi-directional connections that help you create traversable webs of knowledge. To use Linked Mems, simply type the + sign followed by the title of the mem you want to reference. If a mem has been linked multiple times, you'll see that Mem pulls up related information in the sidebar.

What is Mem?

Mem is the fastest way to capture, connect, and share information. It's as simple as Apple Notes and powered by a collaborative graph database. It features lightning fast capture, always-on search, and seamless collaboration—all in one place.

What is a mem?

A mem is a container of information (i.e. a note), from a nascent thought to a fully-fledged document.

What's the best way to organize mems?

You can organize mems with Linked Mems and with Topic Tags. In a nutshell, we recommend using Linked Mems for nouns/entities, where there should be a single, canonical mem to represent it. In practice, this is often a single person, project, company, recipe, etc. We recommend using Topic Tags to label a mem as part of a category. In practice, these feel like “type annotations” within mems: #meetings, #people, #companies, #recipes, etc.

Frequently asked questions